Terms of Use

Last updated: 18 September 2026

These Terms of Use ("Terms") govern your use of the Vanloom mobile application, the Vanloom website at https://vanloom.app, and related services (together, the "Service").

The Service is provided by:

Email: vanloom@mailbox.org

By creating an account or using Vanloom, you agree to these Terms.

1. About Vanloom

Vanloom is a personal camper management and travel application designed to help you organize and document information relating to your camper and your journeys.

Depending on the features available to you, Vanloom may allow you to record and manage information such as projects, installed items, maintenance, repairs, costs, documents, trips, places, photos, memories and related insights.

Vanloom is intended as an organizational and documentation tool. It does not replace professional vehicle inspections, manufacturer instructions, legally required maintenance, professional repair advice or other expert services.

You remain responsible for the safe operation, maintenance and legal compliance of your vehicle.

2. Eligibility

You must be at least 18 years old to create an account or use Vanloom.

By creating an account, you confirm that you meet this requirement and that the information you provide is accurate.

3. Your Account

Some parts of Vanloom require a user account.

You are responsible for:

• keeping your login credentials secure;
• maintaining access to the email address associated with your account;
• providing accurate account information; and
• notifying us if you become aware of unauthorized access to your account.

You may not transfer your account to another person or use another person's account without authorization.

4. Free and Premium

Vanloom offers a Free version and may offer a paid Premium subscription.

The Free version provides access to the core Vanloom experience but may include usage limits for certain areas of the Service.

Premium provides additional capabilities, which may include higher or unlimited usage limits, access to historical insights, comparisons over time and other Premium functionality.

The current scope of Free and Premium, including applicable limits and Premium features, is shown in the app and/or on the relevant Google Play purchase screen.

The features available within Vanloom may evolve over time in accordance with Section 11 of these Terms and applicable law.

5. Premium Subscriptions and Payment

Vanloom Premium may be offered as a monthly or annual subscription through Google Play.

The price, billing period and applicable taxes are displayed in Google Play before you complete a purchase.

Payments are processed through Google Play. Vanloom does not directly process your payment card details.

A Premium subscription automatically renews for the selected billing period unless it is cancelled in accordance with the subscription settings and terms provided by Google Play.

You can manage or cancel your subscription through your Google Play account.

Unless otherwise provided by Google Play or required by applicable law, cancelling a subscription stops future renewals while Premium access continues until the end of the already-paid billing period.

Deleting the Vanloom app or deleting your Vanloom account does not necessarily cancel an active Google Play subscription. You should separately cancel the subscription through Google Play if you no longer wish it to renew.

Any mandatory statutory consumer rights remain unaffected.

6. Refunds and Withdrawal Rights

Payments and subscription management are handled through Google Play.

Refund eligibility may depend on Google Play's applicable refund policies, the circumstances of the purchase and applicable law.

If you are a consumer in the European Union or another jurisdiction providing mandatory withdrawal or cancellation rights, those rights apply regardless of anything in these Terms.

Any information regarding withdrawal rights presented during the Google Play purchase process also applies to the relevant transaction.

Nothing in these Terms limits rights that cannot legally be waived or restricted.

7. Your Content

You may upload or create content in Vanloom, including photographs, documents, notes, vehicle information, trip information and other records ("User Content").

You retain ownership of your User Content.

You grant us only the rights necessary to host, store, process, display, back up and otherwise technically handle your User Content for the purpose of operating and providing Vanloom to you.

We do not obtain ownership of your User Content merely because you store it in Vanloom.

You are responsible for ensuring that you have the necessary rights to upload and use any content you submit.

You must not upload content that is unlawful or that infringes the rights of another person.

8. Important Documents and Records

Vanloom can be used to organize documents and records relating to your camper and travels.

However, Vanloom should not be treated as the sole legally required archive for original documents, certificates, contracts, invoices or other important records.

Where an original document or an independent copy is important for legal, warranty, insurance, tax, vehicle or ownership purposes, you should retain that document independently of Vanloom.

9. Acceptable Use

You may use Vanloom only for lawful purposes.

You must not:

• attempt to gain unauthorized access to Vanloom or its infrastructure;
• interfere with the security or operation of the Service;
• introduce malware, malicious code or automated attacks;
• misuse the Service to infringe the rights of others;
• use Vanloom for unlawful activities;
• circumvent technical restrictions or access controls;
• attempt to extract, reproduce or exploit substantial parts of the Service except where permitted by mandatory law; or
• use the Service in a manner that could materially impair its availability for other users.

We may take reasonable measures to protect Vanloom, its users and its infrastructure against misuse.

10. Third-Party Services

Vanloom relies on third-party infrastructure and services to provide certain functionality.

These may include services relating to app distribution and payments, cloud infrastructure, authentication, storage, maps, geocoding and other technical functions.

Where you interact directly with a third-party service, that provider's own terms and policies may also apply.

In particular, purchases and subscriptions made through Google Play are also subject to the applicable Google Play terms.

We are not responsible for independent third-party services that are outside our control, but this does not limit any responsibility that cannot legally be excluded.

11. Changes to Vanloom

We may develop and change Vanloom over time.

Changes may be made for valid reasons such as:

• improving functionality or usability;
• adding or retiring features;
• improving security;
• maintaining compatibility with operating systems, devices or third-party services;
• preventing misuse;
• responding to technical requirements; or
• complying with legal or regulatory requirements.

Where Vanloom is provided continuously under a consumer contract, changes will be made subject to applicable law.

In particular, where required by law, changes that materially impair your access to or use of a paid digital service will be communicated in advance and any applicable statutory termination or other consumer rights will remain available.

We will not use this provision to override mandatory contractual or consumer rights.

12. Availability and Updates

We aim to provide Vanloom reliably but cannot guarantee uninterrupted or error-free availability at all times.

Temporary interruptions may occur because of maintenance, security measures, software updates, infrastructure failures or circumstances outside our reasonable control.

We may provide updates necessary for functionality, compatibility, security or legal compliance.

Your statutory rights regarding defective or unavailable digital services remain unaffected.

13. Vehicle, Maintenance and Travel Information

Vanloom helps you organize information that you enter or derive from your use of the Service.

Reminders, calculations, summaries, insights, dates, costs, maintenance information and other outputs are intended to assist with organization only.

They do not constitute professional mechanical, technical, financial, legal, insurance or safety advice.

You remain responsible for verifying important information and complying with:

• vehicle manufacturer requirements;
• inspection and maintenance requirements;
• road traffic rules;
• insurance requirements;
• legal obligations; and
• professional recommendations relevant to your camper.

You should not postpone necessary maintenance, repairs or safety measures solely because Vanloom does not display a reminder.

14. Intellectual Property

Vanloom, including its software, design, branding, trademarks, interface and original content provided by us, is protected by applicable intellectual property laws.

Except for the rights necessary to use the Service in accordance with these Terms, no ownership rights in Vanloom are transferred to you.

Your User Content remains yours as described in Section 7.

15. Account Suspension and Termination

You may stop using Vanloom at any time.

Where account deletion is available, you may request or initiate deletion in accordance with the options provided in the Service and our Privacy Policy.

We may restrict or suspend an account where reasonably necessary, including in cases of:

• serious or repeated violations of these Terms;
• unlawful use;
• fraud;
• security threats;
• unauthorized access; or
• misuse that materially affects the Service or other users.

Where appropriate and legally required, we will provide notice before taking such action.

Any rights relating to an active Premium subscription, refunds or payments remain subject to applicable law and the relevant Google Play purchase conditions.

Again, deleting your Vanloom account does not by itself guarantee cancellation of a Google Play subscription.

16. Privacy and Data Protection

Our processing of personal data is described separately in the Vanloom Privacy Policy:

https://vanloom.app/privacy-policy/

The Privacy Policy forms an important part of how we explain our handling of your information, but these Terms govern the contractual use of the Service.

17. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

We remain fully liable in particular for:

• intentional misconduct and gross negligence;
• injury to life, body or health;
• liability under mandatory product liability law;
• guarantees expressly assumed by us; and
• other liability that cannot legally be limited.

In cases of ordinary negligence, we are liable for breaches of essential contractual obligations where fulfilment of those obligations is necessary for proper performance of the contract and you may reasonably rely on their fulfilment.

In such cases, liability may be limited to damage that was foreseeable and typical for this type of contract, to the extent permitted by law.

Your mandatory statutory rights relating to digital products and consumer contracts remain unaffected.

18. Changes to These Terms

We may update these Terms where reasonably necessary, for example because of changes to Vanloom, legal requirements or the contractual framework of the Service.

Material changes affecting an ongoing contractual relationship will be communicated as required by applicable law.

Changes will not retroactively remove rights that you have already acquired.

If applicable law requires your consent to a change, the change will not take effect without the legally required consent.

The current version of these Terms will be available at:

https://vanloom.app/terms/

19. Governing Law and Consumer Rights

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules, to the extent such choice of law is permitted.

If you are a consumer habitually resident in another country of the European Union or European Economic Area, this choice of law does not deprive you of mandatory consumer protections that apply in your country of residence.

Mandatory statutory jurisdiction rules remain unaffected.

20. Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

The applicable statutory rules take the place of any invalid provision where required.

21. Contact

If you have questions about these Terms or Vanloom, contact:

Email: vanloom@mailbox.org
Website: https://vanloom.app